Frequently Asked Questions

Duo Multifactor Authentication for Existing Users

Once the upgrade has completed on March 12th, all users including Customers, Suppliers, Dealers and Employees will be required to reset their password. This will also queue the creation of the Duo Account. 

Customers, Suppliers and Dealers will use the same email address and all access will be retained. 

IMPORTANT:
Collins Aerospace / Raytheon Employees that currently sign in with a Rockwell Collins email domain, Example: wbrandon@rockwellcollins.com, will need to enter their new firstname.lastname@collins.com email address. Your account has been converted and access will be retained.  

Navigate to portal.rockwellcollins.com and click on Sign In towards the top right of the page.

Click on "Forgot password?" link. 

Enter your email address into the indicated field and click Submit.

IMPORTANT:
Collins Aerospace / Raytheon Employees that currently sign in with a Rockwell Collins email domain, Example: wbrandon@rockwellcollins.com, will need to enter their new firstname.lastname@collins.com email address.

A link will be sent to your email as indicated by the following screen.

Once you click the link from the email sent to your inbox from portaladmin@rockwellcollins.com, enter in your new password. The password policy has also been provided below. 

Once the new password is set, click the indicated link to proceed to sign in. 

Enter your username and password.

Click Start setup to initiate the Duo Account setup. 

Recommended before registration: 

Download Duo MFA for Android or iOS.
Duo Mobile for Android
Duo Mobile for iOS

Select which type of device being used, scroll down and click Submit / Continue. 

Enter the phone number as indicated in the Example format to be used to receive the verification type. 

Select how you would like to receive the verification type. 

You should now be set up and can proceed to the site after the verification type is accepted. 

For further assistance with the varying options of the Duo MFA application, please visit Guide to Two-Factor Authentication via the Quick Link on the right. 

 

 

Update for Current and New Users

Duo Multifactor Authentication has been implemented on Saturday, March 12th. New users will be prompted to sign up for Duo during the registration process. Existing users will be required to perform a password reset by clicking on the Forgot Password link on the Sign In page. During the password reset, the existing user will be prompted to establish their Duo account.

A complete guide to this process can be found Here.