Frequently Asked Questions

Q: What is your average turn around time on equipment calibration?
A: The average turn around time for most equipment is less than ten days.

Q: Who are your customers?
A: Rockwell Collins provides service to a diverse group of customers. We provide calibration and repair services for avionics companies, telecommunication and space technology companies, industrial and government organizations, airlines, schools, and service centers. Rockwell Collins offers two solutions to meet your calibration and service needs; on-site service and mobile CALVAN service.

Q: Can I get equipment repair as well as calibration?
A: Yes, the Wichita Service Center and the CALVAN offer repair services. The Service Center stocks a wide variety of parts to shorten the return time on your specific equipment. 

Q: Can I get multi-site contracts?
A: Yes. To request a quote (RAQ) or obtain additional information about multi-site or standard service contracts, call the Wichita Service Center at 316.677.4828 during normal business hours M-F 7:30 - 5:00 Central Time or send an email to

Q: Does Wichita Service Center provide traceability?
A: Yes, the Wichita Service Center provides the ability to document that the value assigned to a particular measurement through test equipment is directly related to the NIST (National Measurement System) to the extent that their services provide. This measurement is derived from nationally accepted values of physical constraints or ration type self-calibration techniques. 

Q: Do services include a Report of Calibration?
A: A Report of Calibration is provided to the customer for audit purposes. This document validates traceability and describes the received in-or-out of tolerance conditions, calibration procedure applicability, date calibrated and measurement standards used. 

Q: Where can I go to find “More Information” on Rockwell Calibration Solutions?
A: Contact us via telephone or email to learn more about FBO and Mobile calibration services.