Frequently Asked Questions

Welcome to the Frequently Asked Questions Site

As Portal technology is upgraded and security is enhanced, our users will have many questions in regards to these changes. The Frequently Asked Questions site has been created to answer the majority of those questions. will be upgraded on March 12th 2022. The site will be down from 9 aM CST to 5 PM CST while our team implements the upgrade. One of the most noticeable changes will be multifactor authentication by Duo. This is an added layer of security when a user signs in. On the right side of the page are links that cover each scenario a user may experience. 


If you prefer to view the "Guide to Two-Factor Authentication by DUO" on their site, please click Here.

Update for Current and New Users

Duo Multifactor Authentication has been implemented on Saturday, March 12th. New users will be prompted to sign up for Duo during the registration process. Existing users will be required to perform a password reset by clicking on the Forgot Password link on the Sign In page. During the password reset, the existing user will be prompted to establish their Duo account.

A complete guide to this process can be found Here.