Help and Contacts -
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Cycle Effectivity Schedule for Databases
EAK Codes (Electronic Application Key Codes)
ECMT (Electronic Checklist Management Tool)
HRTDB (High Resolution Terrain Navigation Database)
Payment (Invoices & Payment Options)
Set Up New Navigation Database Service Subscription
Tailwind (DirecTV Service)
Contacts for Further Assistance
Portal Helpdesk – for sign in, password & DUO
Phone: 888-721-3094 Option 2, Option 2
Phone: 319-295-5000 Option 2, Option 2
Portal registration instructions:
https://portal.rockwellcollins.com/portal-registration-new-user-
Subscriptions Team - Database requests & changes
(please contact this team to add User email access for navigation databases)
Email: collinsfmssubscriptions@collins.com
Phone: 319-295-5000 Option 3
Database Content Technical Support
Phone: 319-295-5000 Option 1, Option 2
Email: collinsdatabasetech@collins.com
Database Loading - Avionics Technical Support
Phone: 319-295-5000 Option 1, Option 1
Email: avionicssupport@collins.com