Database Contact Information

Portal Helpdesk - Password and DUO Support

Phone: 888-721-3094 Option 2, Option 2
Phone: 319-295-5000 Option 2, Option 2

Subscription Questions and Requests

*Including adding / removing user emails to accounts for database access.
(All requests to add, cancel or change subscriptions must be made via email.) 

Phone: 319-295-5000 Option 3

Database Content Technical Support

Phone: 319-295-5000 Option 1, Option 2

Database Loading | Avionics Technical Support

Phone: 319-295-5000 Option 1, Option 1

News and Updates

Aeronautical Data Services Flight Deck Content

Digital Signatures Coming Soon

Collins Aerospace will soon digitally sign its aeronautical databases to enhance security and comply with new regulatory guidance (AC 43-216A Software Management During Aircraft Maintenance). No action is required by you now or once implemented. More details about this notice can be found HERE.
Need Help? If you are unable to sign in, view your database downloads or need assistance with your account setup, please review the Frequently Asked Questions page.


Navigation databases are compiled from official State sources by Jeppesen and Lufthansa Systems and supplied to Collins Aeronautical Data Services for the purpose of packaging a database compatible with Collins Avionics.  The end-user is reminded that according to FAA AC20-153B dated April 19, 2016, “The ultimate responsibility of ensuring that data meets the quality for its intended use rests with the end-user of the data.”

Each cycle, every effort is made to ensure the data passed on to our customers is of the highest quality, containing the most up to date, complete and reliable information available. However, it is the end-user’s responsibility to; pre-flight their navigation database, reference appropriate NOTAMS and Flight Alerts including those from Jeppesen, Lufthansa, the FAA, Collins and other state aviation authorities and any other applicable publications pertaining to the user’s flight operations from the appropriate websites or publications.

The end user has the ultimate responsibility to ensure data requirements are met and to verify the navigation data loaded in their FMS is current and valid for the intended operation. If an error, omission, or inconsistency is discovered, the end user should notify Collins so that the issue can be investigated and/or forwarded to the appropriate navigation data supplier. The correction of data content issues cannot typically be resolved until the following AIRAC cycle, at the earliest.

Situational awareness databases are to be used only for situational or positional awareness only, and not as a means to navigate the aircraft or as a substitute to visual navigation.

Jeppesen Flight Alerts

Lufthansa Systems Flight Alerts

Collins Aerospace Flight Alerts

The information contained herein is subject to the Export Administration Regulations ("EAR"), 15 C.F.R. Parts 730-774. Diversion contrary to U.S. law is prohibited.


To download your databases, please click Sign In towards the top right corner of the page. If this is your first time signing into the new database portal, you will be prompted to register with DUO. Follow the instructions that pop up to do this. Once you are signed in, your downloads will appear on the right side of this page. Click "Accept" Button to accept the Terms and Conditions to view your available downloads.

If your account is locked after a login attempt, you must call 1-319-295-5000 Option 2, Option 2 for assistance.