Aeronautical Data Services -
Database Contact Information
Helpdesk - Password and DUO Support
Phone: 888-721-3094 Option 2
Phone: 319-295-5000 Option 2
Phone: 319-295-5000 Option 3
Database Content Technical Support
Phone: 319-295-5000 Option 1, Option 2
Database Loading | Avionics Technical Support
Phone: 319-295-5000 Option 1, Option 1
News and Updates
Aeronautical Data Services Flight Deck Content
Notice regarding GPS-4000S
If your aircraft is equipped with GPS-4000S CPN 822-2189-100 on either Collins Pro Line 4, Pro Line 21 or Pro Line Fusion, you will experience loss of your Global Positioning System (GPS) starting the week of June 11, 2023.
Important upgrade details
1. Schedule now to have this important GPS software/hardware upgrade installation completed by May 12, 2023, at no additional cost to you at your preferred Collins Service Center.
2. Collins Aerospace mandates pursuing an upgrade to the 822-2189-101 GPS hardware which provides the necessary software to comply with FAA airworthiness directive 2021-08-07 and avoid loss of GPS.
3. Any questions or to place an order, please call Collins Customer Support at 319-295-5000, option 1 for technical support or Option 4 to place an order for your upgraded 822-2189-101 unit.
Navigation databases are compiled from official State sources by Jeppesen and Lufthansa Systems and supplied to Collins Aeronautical Data Services for the purpose of packaging a database compatible with Collins Avionics. The end-user is reminded that according to FAA AC20-153B dated April 19, 2016, “The ultimate responsibility of ensuring that data meets the quality for its intended use rests with the end-user of the data.”
Each cycle, every effort is made to ensure the data passed on to our customers is of the highest quality, containing the most up to date, complete and reliable information available. However, it is the end-user’s responsibility to; pre-flight their navigation database, reference appropriate NOTAMS and Flight Alerts including those from Jeppesen, Lufthansa, the FAA, Collins and other state aviation authorities and any other applicable publications pertaining to the user’s flight operations from the appropriate websites or publications.
The end user has the ultimate responsibility to ensure data requirements are met and to verify the navigation data loaded in their FMS is current and valid for the intended operation. If an error, omission, or inconsistency is discovered, the end user should notify Collins so that the issue can be investigated and/or forwarded to the appropriate navigation data supplier. The correction of data content issues cannot typically be resolved until the following AIRAC cycle, at the earliest.
Lufthansa Systems Flight Alerts
Collins Aerospace Flight Alerts
The information contained herein is subject to the Export Administration Regulations ("EAR"), 15 C.F.R. Parts 730-774. Diversion contrary to U.S. law is prohibited.
To download your databases, please click Sign In towards the top right corner of the page. If this is your first time signing into the new database portal, you will be prompted to register with DUO. Follow the instructions that pop up to do this. Once you are signed in, Database Downloads will appear on the top menu bar and on the right side of this page. Click Database Downloads to view your available downloads if the downloads do not display in this column.
If your account is locked after a login attempt, you must call 1-319-295-5000 Option 2, Option 2 for assistance.