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Frequently Asked Questions

Portal Helpdesk - Password and DUO Support

Phone: 888-721-3094 Option 2, Option 2
Phone: 319-295-5000 Option 2, Option 2

Subscription Questions and Requests

*Including adding / removing user emails to accounts for database access.
(All requests to add, cancel or change subscriptions must be made via email.) 

Email: collinsfmssubscriptions@collins.com
Phone: 319-295-5000 Option 3

Database Content Technical Support

Phone: 319-295-5000 Option 1, Option 2
Email: collinsdatabasetech@collins.com

Database Loading | Avionics Technical Support

Phone: 319-295-5000 Option 1, Option 1
Email: avionicssupport@collins.com