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Database Contact Information

Portal Helpdesk - Password and DUO Support

Phone: 888-721-3094 Option 2, Option 2
Phone: 319-295-5000 Option 2, Option 2

Subscription Questions and Requests

*Including adding / removing user emails to accounts for database access.
(All requests to add, cancel or change subscriptions must be made via email.) 

Email: collinsfmssubscriptions@collins.com
Phone: 319-295-5000 Option 3

Database Content Technical Support

Phone: 319-295-5000 Option 1, Option 2
Email: collinsdatabasetech@collins.com

Database Loading | Avionics Technical Support

Phone: 319-295-5000 Option 1, Option 1
Email: avionicssupport@collins.com

Coverage Maps

Coverage Maps

Pro Line 4, 21 & 21 Advanced Database Regional Coverage Options


Americas Region

Database Types: Jeppesen Type 3-5 Coverage 

Database Types: Lufthansa Type 3-5 Coverage 

Database Types: Jeppesen/Lufthansa Type 6-8 Coverage

Database Types: Jeppesen Type 42C & 61C Coverage


Europe/Asia/Pacific (EAP) Region

Database Types: Jeppesen/Lufthansa Type 3-5

EAP has been divided into 2 sub-regions due to FMC memory limitations. Subscribers will receive both sub-regions listed below. Only one subregion can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3 & 4 databases must use the divided EAP regions. Contact us to determine if your Type 5 FMC requires the divided EAP regions.

Database Types: Jeppesen/Lufthansa Type 6-8

*All FMCs using Type 6, 7 & 8 databases can hold the entire EAP region.  Contact us to determine if your Type 5 FMC can hold the entire EAP region.

Database Types: Jeppesen 42C & 61C


World Region

Database Types: Jeppesen/Lufthansa Type 3-5

The World has been divided into sub-regions due to FMC memory limitations. Subscribers will receive all sub-regions listed below. Only one sub-region can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3, 4 & 5 databases must use the divided World regions.  Contact us to determine if your Type 5 FMC will hold the World East and World West

Database Types: Jeppesen Type 3-5 Coverage 

Database Types: Lufthansa Type 3-5 Coverage 

Database Types: Jeppesen/Lufthansa Type 6

The World region has been divided into 3 sub-regions due to FMC memory limitations. Only one subregion can be loaded into the FMC. Not sold separately.

*The Type 6 FMC World is divided into three regions.

Database Types: Jeppesen/Lufthansa Type 7-8

All FMCs using Type 7 & 8 databases can hold the entire World region.

Database Types: Jeppesen Type 42C & 61C


Pro Line Fusion Database Regional Coverage Options

Bombardier A220

Bombardier Global 5000/6000/7500

Gulfstream G280

Embraer L450 and L500

King Air C90; B200; B300

COMAC ARJ21


Situational Awareness Coverage Maps

AgustaWestland Obstacle v2