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Database Contact Information

Portal Helpdesk - Password and DUO Support

Phone: 888-721-3094 Option 2, Option 2
Phone: 319-295-5000 Option 2, Option 2

Subscription Questions and Requests

*Including adding / removing user emails to accounts for database access.
(All requests to add, cancel or change subscriptions must be made via email.) 

Email: collinsfmssubscriptions@collins.com
Phone: 319-295-5000 Option 3

Database Content Technical Support

Phone: 319-295-5000 Option 1, Option 2
Email: collinsdatabasetech@collins.com

Database Loading | Avionics Technical Support

Phone: 319-295-5000 Option 1, Option 1
Email: avionicssupport@collins.com

Coverage Maps

Digital Signatures Coming Soon

Collins Aerospace will soon digitally sign its aeronautical databases to enhance security and comply with new regulatory guidance (AC 43-216A Software Management During Aircraft Maintenance). No action is required by you now or once implemented. More details about this notice can be found HERE.

Coverage Maps

Pro Line 4, 21 & 21 Advanced Database Regional Coverage Options


Americas Region

Database Types: Jeppesen Type 3-5 Coverage 

Database Types: Lufthansa Type 3-5 Coverage 

Database Types: Jeppesen/Lufthansa Type 6-8 Coverage

Database Types: Jeppesen Type 42C & 61C Coverage


Europe/Asia/Pacific (EAP) Region

Database Types: Jeppesen/Lufthansa Type 3-5

EAP has been divided into 2 sub-regions due to FMC memory limitations. Subscribers will receive both sub-regions listed below. Only one subregion can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3 & 4 databases must use the divided EAP regions. Contact us to determine if your Type 5 FMC requires the divided EAP regions.

Database Types: Jeppesen/Lufthansa Type 6-8

*All FMCs using Type 6, 7 & 8 databases can hold the entire EAP region.  Contact us to determine if your Type 5 FMC can hold the entire EAP region.

Database Types: Jeppesen 42C & 61C


World Region

Database Types: Jeppesen/Lufthansa Type 3-5

The World has been divided into sub-regions due to FMC memory limitations. Subscribers will receive all sub-regions listed below. Only one sub-region can be loaded into the FMC. Not sold separately.

*All FMCs using Type 3, 4 & 5 databases must use the divided World regions.  Contact us to determine if your Type 5 FMC will hold the World East and World West

Database Types: Jeppesen Type 3-5 Coverage 

Database Types: Lufthansa Type 3-5 Coverage 

Database Types: Jeppesen/Lufthansa Type 6

The World region has been divided into 3 sub-regions due to FMC memory limitations. Only one subregion can be loaded into the FMC. Not sold separately.

*The Type 6 FMC World is divided into three regions.

Database Types: Jeppesen/Lufthansa Type 7-8

All FMCs using Type 7 & 8 databases can hold the entire World region.

Database Types: Jeppesen Type 42C & 61C


Pro Line Fusion Database Regional Coverage Options

Bombardier A220

Bombardier Global 5000/6000/7500

Gulfstream G280

Embraer L450 and L500

King Air C90; B200; B300

COMAC ARJ21


Situational Awareness Coverage Maps

AgustaWestland Obstacle v2