NEW Set Up Service -
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Cycle Effectivity Schedule for Databases
EAK Codes (Electronic Application Key Codes)
ECMT (Electronic Checklist Management Tool)
HRTDB (High Resolution Terrain Navigation Database)
Payment (Invoices & Payment Options)
Set Up New Navigation Database Service Subscription
Tailwind (DirecTV Service)
FOR NEW NAVIGATION DATABASE SERVICE
Please review the following options below:
- Please select the appropriate subscription form that matches your aircraft type and/or system (Pro Line 4, Pro Line 21, Pro Line Fusion, Military, Situational Awareness or UAV - Unmanned Aerial Vehicle).
- The completed and signed form plus any documentation can be emailed to the Subscriptions team for processing at collinsfmssubscriptions@collins.com. Please allow up to 1-2 business days for the subscription to be set up. New subscriptions are always processed as quickly as possible, but unforeseen issues may potentially require at least a day to process.
- Please provide either a Bill of Sale or Certificate of Registration with a submitted form to ensure your request can be processed as quickly as possible.
- When your database subscription has been set up, the Subscriptions team will send an email to you confirming next steps for database access and payment.
OTHER DATABASE SERVICE OPTIONS
- If you would like to add a database to an existing subscription, please email the Subscriptions team at collinsfmssubscriptions@collins.com, including your account name, aircraft serial number and the database you wish to add. There is no need to complete a form if your aircraft already has a current subscription.
- If you need to add Performance, Thrust, Vspeed or Weight & Balance databases for your aircraft, contact the Subscriptions team at collinsfmssubscriptions@collins.com (have the required database numbers available for them to add, as they do not maintain these numbers on file).
- If you require Electronic Charts, you need to contact Jeppesen directly at phone: +1 800 553 7750 or email ba-customerservice@jeppesen.com.
- If you have a current navigation database subscription but your aircraft is going into heavy maintenance (3 months or longer), please email the Subscriptions team at collinsfmssubscriptions@collins.com and advise the aircraft will not be active.