Database Assistance

ADD VSPEED, PERFORMANCE, WEIGHT & BALANCE OR THRUST DATABASE FOR AN AIRCRAFT

  • If your aircraft needs to have a Vspeed, Performance, Weight & Balance or Thrust database loaded, please contact the Subscriptions team at collinsfmssubscriptions@collins.com with your request.  ​

  • Please be sure to include the aircraft serial number and tail number and provide the 10-digit database number/s you wish to add, as the Subscriptions team and Avionics Support team do not have these numbers on file for the aircraft platforms.  ​

  • If you do not know what database number/s to request, please contact the OEM of the aircraft and they can provide. An example of this number would be:  yVSPD_815-4426-007 ​

Also, please be advised:  the Subscriptions team is only able to add these database numbers for aircraft with current navigation database subscription service. 


MISSING APPROACHES OR QUESTIONS ABOUT DATABASE CONTENT 

If you have questions about the validity dates or content for the navigation databases, please visit https://portal.rockwellcollins.com/web/ads/database-alerts-exclusions-and-certifications or contact the Database Technical team at collinsdatabasetech@collins.com or phone 319-295-5000, option 1 & option 2


CANCEL OR TRANSFER A NAVIGATION DATABASE SUBSCRIPTION

Please review the following two options if an aircraft will no longer be supported by your company: 

  • If you would like to cancel a current subscription for an aircraft, please email the Subscriptions team at collinsfmssubscriptions@collins.com and include the aircraft serial number / tail number, reason for cancellation and what company name this subscription is under. If the aircraft has been sold, attaching a copy of the Bill of Sale will help in expediting this process.  ​

  • If an aircraft is moving from one company to another but you would like a paid subscription to be transferred, please email this information to the Subscriptions team at collinsfmssubscriptions@collins.com. Please include a point of contact from the second company in your email, as the Subscriptions team will need to ensure both parties approve a paid transfer of subscription. ​

  • If you have a current navigation database subscription but your aircraft is going into heavy maintenance (3 months or longer), please email the Subscriptions team at collinsfmssubscriptions@collins.com and advise the aircraft will not be active. 

  • If you have a current navigation database subscription but the aircraft has sold, please notify the Subscriptions team by emailing collinsfmssubscriptions@collins.com. Please also include a copy of the Bill of Sale with the email.
     

GRAPHICAL WEATHER DATABASES 

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NEW DATABASE NEEDED FOR YOUR AIRCRAFT OR SETTING UP A NEW AIRCRAFT ON YOUR ACCOUNT​

Please review the following options below:​

1.      If you need to set up a NEW database subscription for an aircraft, please select the appropriate form at Subscription Forms that matches your aircraft type and/or system (Pro Line 4, Pro Line 21, Pro Line Fusion, Military, Situational Awareness, or UAV - Unmanned Aerial Vehicle)​.

The completed and signed form, plus any related owner documentation, can be emailed to the Subscriptions team for processing at collinsfmssubscriptions@collins.com. Please allow up to 1-2 business days for the subscription to be set up. New subscriptions are always processed as quickly as possible, but unforeseen issues may potentially require at least a day to complete. ​
Also, please include either a Bill of Sale or Certificate of Registration with a submitted form to ensure your request can be processed as quickly as possible.  ​When your database subscription has been set up, the ADS Subscriptions team will send an email to you confirming next steps for database access and payment. ​

2.      If you would like to add a database to an existing subscription, please email the Subscriptions team at collinsfmssubscriptions@collins.com and provide the name of your company, aircraft serial number/tail and the database requested (Emaps, Synthetic Vision, Graphical Weather, etc.). 

3.      Please note that if you need Electronic Charts, you will need to contact Jeppesen directly at Phone: +1 800 553 7750  or email   ba-customerservice@jeppesen.com.